REVIEW & REPUTATION MANAGEMENT
Your online reputation is determined by all the information available about your company online. This includes reviews and ratings, blogs, news articles, discussion forums, social media, and your wider online presence. The wider online presence refers to where else you are featured, like local listings and business directories. It is obviously vital to have positivity about your company online, it carries a lot more impact when from the mouth of your clients! Working with us you will have an assigned management member who will take care of all company-related information online. They work with up to date, modern technology that keeps them informed of everything that is happening online about your business.
Reputation Management
Reputation management in a business context is referring to the consistent monitoring, optimization, and response to all company mentions across all platforms. It is vital to maintain a positive and consistent hold of space online. There are many tools within this that must be employed. These include ensuring a consistent online presence, working with reviews, analysing insights to best develop your advertising and working methods, and utilizing competitive benchmarks, noticing what your competitors are doing. With an expert working on these details for your company, you can be sure that Ibay Innovations will maintain a reputation of excellence for your company online.
Review Management
Review management is just one part of a comprehensive reputation management strategy. It is critical to manage your reviews to ensure that a positive precedent is set for your work. It is important to respond to both positive and negative reviews in order to establish transparency and trust in your online presence. We also need to ensure that you are regularly receiving reviews and that they are on a variety of sites. These will all contribute to your SEO. Ibay Innovations have trusted, effective and simple methods in order to receive these reviews from your customers.
Quick response
Customer responses move at high speed. If one thing is missed huge issues can arise. This is why it is an excellent idea to outsource your reputation management. Our staff are experts at keeping on top of all the facets that make up your online presence. They are highly experienced at customer service and will deal with any negative issues that arise, as well as celebrating and promoting the positives. By holding a reputation for responding quickly your SEO will be optimized as the search engines see how present you are. We use state of the art software to ensure we are notified every time that you are mentioned online, and from this not only can we maintain your online relations but also create reports for you, unpicking trends and providing useful information to inform your digital marketing and in person work.
Top tips for a good online reputation
The obvious tips are providing excellent service, constantly pleasing and surprising your customers. Great customer experience facilitates word-of-mouth recommendations and those recommendations procure new customers. By implementing an effective, professional reputation management plan you will enable amplification of your positive reviews, ensuring that your happy customers do your advertising for you!